Contact information

The Loom: The Concierge Desk

An Unrivaled Connection

At The Loom, we pride ourselves on providing a level of service that matches the exquisite nature of our collections. Whether you require assistance with an acquisition, have a query regarding our global logistics, or simply wish to share your experience with our House, our dedicated concierges are at your disposal.

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Reach Our Manor

Digital Correspondence For formal inquiries and order assistance, please reach out to our primary desk. We endeavor to respond to all esteemed patrons within 24 hours.

Email: hello@theloom.store

Chat: Or you can directly chat with from the chat button on website

Operating Hours Our international support team is active during peak UAE business hours to ensure your needs are met with priority.

Monday – Saturday: 9:00 AM – 9:00 PM (GST)