Refund policy

The Loom: Bespoke Quality Assurance & Returns Policy

The Excellence Guarantee

We understand that the journey of luxury requires absolute peace of mind. To ensure your complete satisfaction, we offer a 15-day Return & Quality Guarantee for our esteemed patrons.

Returns & Replacements

• Manufacturing Defects: Should an item arrive with a manufacturing defect or sustain damage during transit, we provide a full refund to your original payment method or a priority replacement. Please notify our Concierge Team within 7 days of delivery to initiate this process.

• Change of Mind: To maintain the exclusivity of our collections, items returned for change of mind must be in their original, pristine condition with all tags attached.

• The Process

To facilitate a swift resolution, kindly provide photographic evidence of the concern via our contact portal. Upon verification, your refund or replacement will be processed within 5 business days.